Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.
While some events, unfortunately, have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.
In order to provide you with as much information as we can, we have created a comprehensive information portal (which you can find here) that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.
As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this portal.
In the meantime, please see below for more detailed guidance:
- For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
- If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
- If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.
- For additional information, you can visit our help centre.
Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.
For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.
At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans, which is why we’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.
Last updated: Monday 16 March 9.30am