Ticket Tips

Info for the Harry Potter and the Cursed Child On-Sale

Here's everything you need to know for the Harry Potter and the Cursed Child On-Sale - Monday, August 6.

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It’s almost time, and the excitement is more intense than waiting for your Hogwarts Letter. Yes, tickets for Harry Potter and the Cursed Child, exclusive to Melbourne’s Princess Theatre, finally go on sale to the general public at 9am (AEST) Monday August 6, 2018. For the best chance of getting access to tickets, you can join the Virtual Waiting Room when it opens on Monday from 8am (AEST).

We’ve put together our top-tips so that you can get your hands on some tickets.

Make sure you know how you want to see Harry Potter and the Cursed Child:

This is a big one. There are three options for how you can see the play:

  • Parts One and Two together on the same day or consecutive evenings (recommended)
  • Parts One and Two separately for non-consecutive performances
  • Part One or Part Two only

Check out the handy infographic below so you can plan ahead:

Open your Ticketmaster account and log in now:

We suggest getting the basics covered before tickets go on sale by logging in and checking your Ticketmaster account ahead of time. Remember to triple check your passwords and billing information now, so you’re not facing any last-minute account updates when trying to process your order. Head to now and log in to your account to get started. On the day make sure to login before 9am (AEST).

Know how performance availability is shown:

For ease of purchase, we recommend purchasing Part One and Part Two together and selecting a ‘best available’ ticket option. Availability for performances will be indicated by colour, with performances with no availability marked as red, those with limited availability marked as yellow and those with good availability marked in green.

Don’t refresh your screen:

We know it’s tempting but stick to one window when you’re processing your ticket order and don’t use multiple devices. Attempting to access tickets from multiple devices won’t increase your chances of securing tickets and could risk slowing the process down. Similarly, hitting the refresh button means you’ll lose your place in the queue, and as frustrating it can be, patience is key when trying to buy tickets.

Keep an eye on the Harry Potter and the Cursed Child social channels:

If anything changes with Harry Potter and the Cursed Child tickets, all real-time updates and news will be fed live onto official social channels @HPPlayAUS.

Now you’re set for the on-sale, here’s some additional ticket info to help you plan your purchase ahead of time. 

Ticket delivery details:

The only delivery options available for Harry Potter and the Cursed Child are Mobile Delivery and Venue Collect.

When purchasing online, Mobile Delivery is the only option available. When purchasing via telephone, the only delivery option available is Venue Collection.

All tickets will be held back for access or collection until closer to the event. Mobile tickets will be available 72 hours prior to the performance of each part. Venue collection will be available on the day of the event from the time the box office opens.

We understand that some customers trying to buy tickets to Harry Potter and the Cursed Child via Ticketmaster have encountered an error once they have selected their tickets and tried to transact.  We encourage customers who have received this error to check their credit card statement.  If your payment has been debited, it is likely you were successful. Here’s the information to help confirm your booking.

Ticket limit:

There will be a strict ticket limit of 6 tickets per person, per part. This means that 6 people can attend parts one and two.

Ticket prices:

In-season prices will range from $65 – $175* per Part (*Plus $9.75 Ticketmaster Handling Fee). Beginning in previews, every performance will also have 40 seats priced at $40 each per part. These tickets are known as the ‘Friday Forty’ and more details about the initiative will be announced soon.

Seating map:

Please note that tickets for Harry Potter and the Cursed Child are offered on a Best-Available basis, via both internet and phone. This means that you will not be able to choose a specific seat, but will be offered the very best available seats for your chosen performance date within your chosen price range. If you require specific seating due to accessibility requirements, please see the information provided below.

Accessible Bookings:

Wheelchair and Accessible bookings can be booked directly with the Box Office on (03) 9299 9800 or the Ticketmaster Marriner Group Priority Line on 1300 11 10 11.

The Box Office is open for bookings from 9am-5pm Monday-Friday (AEST). Ticketmaster’s Contact Centre is open 9am-8pm Monday-Saturday and 9am-5pm Sunday (AEST, closed Christmas Day and Boxing Day) for bookings on the Ticketmaster Marriner Group Priority Line.

Please note – there is no lift access to the Dress Circle or Grand Circle at the Princess Theatre. The Grand Circle is not suitable for patrons with limited mobility or patrons who suffer vertigo. Because seating is offered on a best-available basis, if you require stalls seating due to mobility restrictions, please call the number above.


For any other questions regarding ticketing for Harry Potter and the Cursed Child, please see our FAQ.

Don’t forget, tickets for Harry Potter and the Cursed Child go on general sale at 9am (AEST) Monday August 6, 2018.