How to contact Ticketmaster Australia customer service

Here are the best ways to contact Ticketmaster’s customer service team online

Contact Customer Service

Ticketmaster Australia has a dedicated customer service team ready to help you with your next ticket query.

We want to make sure your query is dealt with as quickly and efficiently as possible, and we know our phone lines can get extremely busy, so we’ve put together a short guide on how to best contact us online with your next question.

If you’re wanting to contact us about your order, or an event you’re wanting to buy tickets for, we highly recommend doing it via these online channels before picking up the phone. It’s super easy, straightforward and hassle-free.


Our dedicated help page is packed with the latest event and ticket info.

Here, you’ll find answers to the most common questions, along with updates on the latest presales and tour dates.

Our customer service page also includes refunds and exchange policies, instructions for printing tickets at home and an up-to-date list of any cancelled and rescheduled events.


You can reach out to Ticketmaster’s customer service team on Facebook (@TicketmasterAU) and Twitter (@Ticketmaster_AU).

Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST – excluding public holidays

On Twitter, simply let us know which event you’re booking and your query. It’s likely our team will then need to direct message you to obtain the necessary account and booking details related to your question.

Please note that our team must speak to the credit card holder before discussing details of existing bookings.


Booking procedures, policies and information related to accessible bookings is available within our help page here.

You can also email your Accessible Seating request to [email protected]. Please ensure you include the Event Name, Venue, Date and Time along with your contact details.

Alternatively, please call Ticketmaster’s Accessible Booking Line if you have accessible booking requirements, including wheelchair and/or Companion Card requirements.

Got a question? Head over to our customer service page here and give our social pages a follow for regular updates.

Follow Ticketmaster on FacebookTwitter and Instagram.